Customer Request Listening Quiz

You will hear a customer asking for help in a shop. Write down the answers to the questions concerning what she wants. Click on the listen here link. Once you have listened twice, return to this page and take the listening quiz. Write or type the answers. After you have finished, find the answer key at the bottom of the page to see if you have answered the questions correctly. Listen here.   What did the woman receive as a gift?What kind of gift was it?Why does she not want it?Why cant she get her money back?What can she do with it?What would she like?What kid of handbag would she like?What kind of handbag was she looking for?Where is the handbag that she likes?What is the problem with the handbag she likes?What can she have instead of a refund?Who would she like to speak to?What does the man think the manager will say?Where has the manager been? Answer Key: A briefcaseA birthday giftShe doesnt like it and she already has one.She doesnt have a receipt.She can exchange the briefcase.A handbagSomething black, smallish, and not too expensiveSomething more classicalIn the windowIt costs less than the briefcaseA credit noteThe ManagerHe will say the same thing.At lunch